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Return policy and right of withdrawal

1. Right of withdrawal for consumers

If you are a consumer (you buy for private use), you can withdraw your purchase within 14 calendar days without giving any reason.

  • The period starts the day after you (or a third party designated by you) receive the product.
  • For multiple products in one order that are delivered separately, the period starts after receipt of the last product.

2. How do you withdraw?

Send us an unequivocal statement within the period via:

  • email: info@sonora.be
  • post: Sonora BV, Mechelsesteenweg 45G, 1910 Kampenhout

We will confirm your withdrawal by email.

3. Returning the product

  • Send the product within 14 days after your withdrawal back to: Sonora BV, Mechelsesteenweg 45G, 1910 Kampenhout.
  • Preferably send the product in the original packaging, complete and with all accessories and documents.
  • The costs of the return shipment are for you, you may of course make an appointment with us to hand over the product in person.
  • You are liable for any decrease in value resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the product (as could be done in a store).

4. Refund

  • We will refund all received amounts return, including the standard delivery costs, within 14 days at the latest after we have received your cancellation.
  • We may wait to refund until we have received the product and can verify that the item is still in a sellable condition.
  • Refunds are always made via bank transfer at no cost to you.
  • We do not refund extra costs for a more expensive delivery method than our standard delivery.

5. Exceptions to the right of withdrawal

The right of withdrawal does not apply to, among other things:

  • products that are custom-made or clearly personalized;
  • sealed products that cannot be returned for reasons of health protection or hygiene and whose seal has been broken;
  • consumables, such as tapes, spray cans, lamps are not taken back.

6. Damaged, defective or incorrect products

  • Check your package upon receipt. Report visible damage or incorrect delivery as soon as possible, preferably within 48 hours, via info@sonora.be.
  • For consumers, the statutory warranty of 2 years for defects applies. Report a defect within 2 months of discovery.
  • In case of a defect, we will repair or replace it free of charge, or we will refund the amount if that is not possible.

7. Business customers

If you are a business (VAT liable), there is no statutory right of withdrawal. Returns are only possible after prior written agreement. The return policy does not apply in that case, and our general sales conditions apply.

8. Contact

Sonora BV
Mechelsesteenweg 45G
1910 Kampenhout
Tel: +32 16 23 09 68
VAT: BE0536.644.976